Return Policy: Our Goal at Pretty Girls Posh Couture is to provide quality customer service. We hope that you are satisfied with your purchase, however, if you are not completely satisfied with your merchandise, we will try to do everything we can to make it better! Please take a look at your order when you receive it. If you think you have received a defected order or incorrect items, please contact us within 3 business days upon receipt of your items.
Rules and Procedures for Returns:
- Items can be returned for online store credit only. Please use the Contact us link below. We cannot issue refunds.
- All items must be returned within *30 days from the date your order ships. Buyer is responsible for shipping of the returned item.
- Anything purchased at discounted price is Final Sale and not eligible for returns/exchanges.
- All returned items must remain un-washed, un-worn, and all tags must be attached.
- Please send your package along with a note including your name, shipping address, and details on the size and style you are exchanging for, we ask that you return everything exactly as you received it. Please note there is a small shipping charge for item(s) to be shipped to you.
- We ask that you provide a delivery confirmation for your exchange package as Pretty Girls Posh Couture is not responsible for lost packages without tracking.
- No Returns/exchanges on Custom Orders
- Shipping is non-refundable unless it was a error on our end.
- Please allow 5-7 Business days to process your return once it is received by our warehouse.
Orders are shipped Mon-Fri, excluding holidays. All orders for in stock items ship within 2-4 Business Days tracking info provided via email. All Custom Orders ship within 3-4 weeks unless otherwise indicated. Pretty Girls Posh Couture is not responsible for carrier delays or lost, stolen, or misdirected shipments by the carrier. International customers are responsible for all customs fees. When placing an order for multiple items, and one item is a preorder, your entire order will ship once the preordered item becomes ship ready. Please allow 1-2 business days for processing and shipping time. During high sale times it can take up to 5-7 business days for processing. If you would like to receive information regarding your order, please fill out form on the Contact Us Link on our site.